Last Updated: July 2026
1. Refund Eligibility
Refund requests are accepted within 7 days of purchase, provided that less than 10% of the course content has been accessed.
2. Non-Refundable Cases
Refunds are not available if:
- The request is made after 7 days of purchase.
- More than 10% of the course material has been accessed.
- The purchase was made during a limited-time promotion or discount offer.
3. Refund Process
- Refund requests must be submitted via PrepNurse's support team at support@prepnurse.ai with relevant details including your account email, subscription type, and reason for the refund.
- Approved refunds are processed within 5–10 business days, depending on the payment method.
- Refunds are issued to the original payment method used at the time of purchase.
4. Subscription Cancellations
- Canceling a subscription prevents auto-renewal but does not entitle users to a refund for the current billing cycle.
- Users will retain access to premium features until the end of their current billing period.
- You can cancel your subscription at any time from your account settings page.
5. Contact Us
If you have any questions about our refund policy or need to request a refund, please contact us at support@prepnurse.ai or use our contact form.
